Refund and returns policy

30-day returns

You can return any item within 30 days of delivery for a full refund of the purchase price.

How to return

• Email support@casastow.com with your order number.
• We reply with return instructions within one business day.
• Send the item back unused, in its original packaging.

Return shipping

You pay the return postage, unless the item arrived damaged or was not what you ordered. In those cases we cover it.

Refunds

Refunds go to your original payment method within 5 to 10 business days after we receive the return.

Damaged or wrong items

If an item arrives damaged or is not what you ordered, email us a photo and we will send a replacement or refund you at no cost.

Cancellations

You can cancel an order for a full refund any time before it ships.